General terms of sale

Updated June 18, 2022

Restaurant boat Le Calife, usual boarding point: Port des Saints-Pères, Quai Malaquais, 75006 Paris

Any booking by you implies acceptance of these general terms and conditions of sale, notwithstanding any contrary stipulation contained in your general terms and conditions of purchase. All photos displayed, information on our website, as well as all communication materials are non-contractual and are provided for information or illustration purposes only.

I. Payment

1. Reservations for individual tables:

Reservations only become definitive after receipt of the full payment for the chosen experience and confirmation of your reservation by email. The payment implies tacitly the acceptance of these general terms and conditions of sale by the customer and any intermediaries.

2. Groups:

For groups in particular (20 people or more), the booking becomes final only once the signed quote has been returned and the deposit paid. The balance of the “group dinner/lunch cruise” package must be paid in full before the event. Any changes you wish to make to the choice of starters, main courses and desserts of our “group package” must be sent to us in advance by email. The number of guests is fixed and final 7 days before the dinner/lunch cruise. Any extra drinks or items ordered during the meal are to be paid at the end of the cruise, on the day of your visit.

3. Balance for individual tables:

The balance must be paid without exception no later than the evening of the cruise, by cheque, in cash, by bank transfer or by bank card (Visa, Mastercard and American Express).

II. Cancellation conditions

1. Cancellation at the initiative of the customer under normal conditions of navigation

In the event of cancellation of the reservation by the customer under normal sailing conditions, the amount of the reservation remains due under the following conditions and proportions:

For bookings of fewer than 20 people:

– For cancellations made more than 72 hours in advance, the fee is 15% of the total amount paid, or the booking may be postponed to another cruise until December 31 of the current year.

– For cancellations made less than 72 hours in advance, there is no refund and no possibility of postponement; the payment made is retained as cancellation compensation.

For groups of 20 people or more:

– For cancellations made more than 72 hours in advance, the fee is 15% of the total amount paid, or the booking may be postponed to another cruise until December 31 of the current year.

– For cancellations made less than 72 hours in advance, there is no refund and no possibility of postponement; the payment made is retained as cancellation compensation.

For reservations with a gift voucher:

– For cancellations made more than 72 hours in advance, the booking may be postponed to another cruise until December 31 of the current year.

– For cancellations made less than 72 hours in advance, there is no refund and no possibility of postponement; the payment made is retained as cancellation compensation.

2. Other conditions for cancellation, postponement and modification of services

A. Cancellation of the cruise with the other services maintained at the quay (lunches, dinners or other events)
When the cruise is cancelled but the scheduled services are maintained at the quay:
• The customer benefits from a 24 € discount per person booked for a dinner-cruise.
• In the event of private hire of the vessel, a flat-rate discount of €600 for the entire vessel is applied.
• A postponement to a later date may be arranged within a maximum period of six months, subject to agreement between S.A.S. Nouvelles Rives and the client. This does not entitle the client to a refund on the service originally scheduled.

B. Services maintained at the quay (lunches, dinners or other events) with the cruise on another boat

Under certain specific conditions (in particular: flooding of the Seine, Vigicrues alert, public order disturbances, strike, technical or mechanical incidents, administrative or port-related decisions, etc.), S.A.S. Nouvelles Rives may decide to use another boat for the cruise and/or other services. This adaptation does not entitle the customer to a refund or a discount. S.A.S. Nouvelles Rives will inform the customer as soon as possible.

C. Cancellation by the company S.A.S. Nouvelles Rives in case of force majeure and legitimate causes
In the event of a total cancellation of the service due to force majeure or a decision by the captain of S.A.S. Nouvelles Rives making the holding of all the services impossible:
• The amounts paid by the customer will be refunded in full within 30 days.

• No additional compensation or reimbursement will be due to the customer.

III. Cruise rules

1. Punctuality:

Unless otherwise stipulated and announced:
On “Le Calife”, boarding starts at 8:00 pm for dinner, with departure at 8:40 pm, and at 12:00 pm for lunch, with departure at 12:40 pm. On “L’Estello”, boarding starts at 6:00 pm, with departure at 6:30 pm. For navigation reasons, the boat leaves at the scheduled time and cannot wait for latecomers: after the departure time, the table may be given to other guests. If the guest is late, the deposit will not be refunded unless S.A.S. Nouvelles Rives specifically agrees otherwise. The operating company cannot delay the departure of the restaurant boat except by decision of the captain.

2. Passenger obligations:

From the moment they are invited to board, each passenger must immediately and strictly comply with the orders given by the boat’s crew, who are themselves trained and remain under the responsibility of the captain, and will be required to ensure their own safety and that of the persons for whom they are responsible and/or the property (clothing, luggage and other personal belongings) of which they are the owner, holder or guardian; in particular, each passenger is prohibited from entering the unauthorized areas of the boat, including the engine room, as well as the wheelhouse, the office, the kitchen and other areas reserved for the crew.
No animal or equipment that could prove dangerous to the staff or passengers will be allowed on board the boat. S.A.R.L. Nouvelles Rives disclaims any liability for any damage of any nature, in particular fire and/or theft capable of affecting the objects or equipment on board, or for damage to the clothing, hand luggage or other equipment (such as cameras) of the passengers. S.A.S. Nouvelles Rives reserves the right to charge the customer for all material damage caused on board by the customer or any other participant of the group. S.A.R.L. Nouvelles Rives also disclaims any liability for any damage of any nature resulting from the use of low-voltage (LV) and extra-low-voltage (ELV) power supplies not previously authorized by the boat’s services. In the event of a commercial or private event organized by the client aboard the «Calife» or in the vicinity of the vessel, we reserve the right to require the client to justify their official authorization with the competent authorities. We reserve the right not to accept any aesthetic or other «deviations» that do not correspond to the ethics and/or the environment of the boat Le Calife, which is moored at a historic site protected by UNESCO as World Heritage and by the Monuments historiques of Paris.

3. Table allocation on board:

Table allocation is made by the service provider and no specific location can be confirmed, chosen or granted in advance, nor can it constitute a commitment or contract of any kind. Assigned tables cannot be changed. No discount, compensation or refund will be made in the event of cancellation by the customer in relation to the location of their table.

4. Minors under 16 years of age:

Nouvelles Rives reserves the right to refuse boarding to minors under 16 years of age who are not accompanied by an adult. Minors under 16 years of age are entirely under the responsibility of an adult who accompanies them.

5. People with reduced mobility:

When booking, people with reduced mobility are invited to inquire with Nouvelles Rives about the accessibility of the boat and how early they should arrive before boarding.

6. Animals

Small dogs are welcome on board “Le Calife” and “L’Estello” provided they stay lying down, on a lead, under the table and under their owner’s supervision at all times. Animals that are disruptive, noisy, not house-trained or not perfectly well-behaved will not be admitted on board, and the cost of removal may be charged to the owner. Using the cutlery, napkins or any other Calife equipment intended for guests is strictly forbidden for animals.

7. Strollers and young children

Strollers must be folded and stowed in Le Calife’s cloakroom upon boarding.
For infants, baby seats can be requested in advance at the time of booking, subject to availability.

8. Children and children’s menus

A children's menu can be ordered and paid for at the time of booking for children up to the age of 12 inclusive. A dinner cruise is payable for any child occupying a seat on board.

9. Navigation conditions

In the event of rising water levels on the Seine, Le Calife can sail and take the Bras de la Monnaie alongside Notre-Dame de Paris Cathedral up to 1.80 m at Austerlitz. From 2.30 m to 2.60 m, navigability is at the captain’s discretion depending on the risk of a rapid rise in water levels. Above 2.60 m, navigation is no longer possible.

IV. Prices

The prices charged by Nouvelles Rives are quoted in euros, inclusive of all taxes, and are fixed on the basis of the tariff conditions in force on the day of booking, which are available upon simple request from the customer. They are subject to the statutory VAT rate in force and may be revised without notice, particularly in the event of the introduction of any new taxes or charges and/or any modification of existing taxes or charges that would involve a readjustment of prices. Since the rates and conditions have been previously fixed, no modification of these rates can be negotiated subsequently.

V. Security

For security reasons, the boat is equipped with a video surveillance system. The storage of the images does not exceed twenty-one days. The images remain strictly confidential and are used solely to ensure safety on board the boat and the smooth running of the cruise.

VI. Responsibilities

Nouvelles Rives is committed to ensuring the proper execution of the reservations made. Nouvelles Rives declares that it holds an insurance policy guaranteeing the financial consequences of its civil liability for bodily or material damage caused to third parties, contracted with a company known to be solvent. However, in the event of force majeure, Nouvelles Rives will not be liable for damage to passengers or property during a cruise, if such damage is caused by one of the following causes: war, catastrophe, sudden flooding, attack by a third party from within or from outside the ship, collision not involving its liability and any other unforeseeable event. Nouvelles Rives disclaims any liability in the event that the customer fails to comply with these general terms and conditions of sale and the general and specific regulations, without prejudice to the damages it may claim for the loss and harm it has suffered as a result of such non-compliance.

VII. Applicable law – dispute

In the event of disputes or objections, the French courts are the sole competent authorities and the French laws are the only ones applicable.

Disputes arising with our customers registered in the Trade and Companies Register shall, failing an amicable settlement, be submitted to the Commercial Court of Paris. In the event of disputes, Nouvelles Rives will refer to the law of 13 July 1972 and Decree No. 94-490 of 15 June 1994, applicable from 1 December 1994, governing tourism activities in France.

S.A.S. Nouvelles Rives, SIRET: 339 735 425 00037
Quai Malaquais 75006 Paris
Phone: 01 43 54 50 04
calife@calife.com